Answers to Frequently Asked Questions about ILLiad

  • What is ILLiad?
  • How is ILLiad better than traditional ILL systems?
  • Are there any disadvantages to the electronic system?
  • Why do I need a username and password to use ILLiad?
  • What if I forget my password?
  • What Web browser should I use?
  • Is security a problem if I use a public workstation?
  • Why don't I see all my older requests when I look at my request history?
  • Who do I contact if I have problems with or questions about ILLiad?
  • Why does my browser say that you're sending a cookie? What's in it?
  • What is ILLiad?

    ILLiad is an electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

    How is ILLiad better than our past ILL system?

    1. You will find it even easier to submit your interlibrary loan requests. With ILLiad, you enter your name, email address, and other personal information into the system only once, at the time of your first request.
    2. You can get information about the status of your requests through the Web at any time from any location without having to call or email the ILL Librarian or ILL Department.
    3. Library personnel are able to serve you better because all data about your requests is stored in a searchable database, making us able to respond more quickly to your inquiries.
    4. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

    Are there any disadvantages to the electronic system?

    Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than requiring you to enter your personal information with each new request.

    Why do I need a username and password to use ILLiad?

    Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

    Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

    What if I forget my password?

    In the event that you forget your password, please contact the Interlibrary Loan Office at 716-286-8014 or libcat@niagara.edu. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

    What Web browser should I use?

    You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

    Is security a problem if I use a public workstation?

    Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

    1. Access ILLiad only from your personal computer or an otherwise secure workstation.
    2. When using a public workstation, exit from the Web browser before leaving. This prevents the Back button from accessing the pages you were using.

    Why does my browser say that you're sending a cookie? What's in it?

    The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

    Why don't I see all my older requests when I look at my request history?

    From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

    Who do I contact if I have problems with or questions about ILLiad?

    Please contact the Interlibrary Loan Office at 716-286-8014 or send e-mail to libcat@niagara.edu